Return policy
The consumer has a right of return of seven days from receipt of his order to return any item that does not suit him and request an exchange or refund, with the exception of return costs which remain at his expense. The right of withdrawal can be exercised by contacting our customer service department directly from our website in the "Contact us" section. We will send you an acknowledgement of receipt of the cancellation on a durable medium (e.g. by e-mail). Returns must be made in their original condition and complete to enable them to be remarketed as new. Any product opened or damaged by the consumer will not be taken back. In the event of retraction, Terre & Horse will reimburse all payments received by re-crediting the consumer's credit card or Paypal account. Terre & Horse may defer reimbursement until receipt and verification of the products.